Duke Regional Hospital has served Durham, Orange, Person, Granville and Alamance counties and the surrounding communities for nearly 40 years. With more than 1,900 employees, its focus is on providing outstanding medical care with compassionate, personalized service in a comfortable community hospital setting. Duke Regional Hospital has 369 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services, and also offers care at the Duke Rehabilitation Institute and Davis Ambulatory Surgical Center. In fiscal year 2018, Duke Regional Hospital admitted 16,299 patients and had 165,953 outpatient visits in fiscal year 2017.
U.S. News & World Report ranked Duke Regional Hospital as #10 in North Carolina and #4 in the Raleigh-Durham area for 2018-19.
This position will cover and manage Diagnostic X-Ray, and will include the following: 24/7 on campus including OR imaging, X-Ray at Lincoln Community Health Center, imaging coverage at Davis Ambulatory Surgical Center (DASC). Applicant must have extensive diagnostic imaging experience.
General Description of the Job Class
Manage clinical operations of specific areas of the Imaging Department including, but not limited to, equipment, personnel, scheduling, financial and customer service functions.
Duties and Responsibilities of this Level
Manage and direct the daily operation of assigned areas and staff.
Develop implement, maintain and enforce departmental programs, policies, procedures and protocols. Ensure and maintain required documentation for compliance with safety, environmental and infection control standards, and with local, state, FDA, ACR, JCAHO and HIPPA regulations. Monitor compliance with standards, identify variances or inabilities to meet established targets and implement action to ensure that targets are met.
Direct the maintenance of department facilities, equipment, supplies and materials in a condition to promote efficient, safe and effective services for patients, physicians, and staff.
Market and promote Imaging services to referring physicians. Identify opportunities to improve customer satisfaction. Represent Imaging services on committees and functions as a liaison among Duke Raleigh Hospital, DR medical community, Duke University Health System, and the general public in community relations and marketing activities.
Develop and foster collaboration among clinical departments and affiliated services to ensure an integrated and coordinated approach to providing Imaging services and resolution of customer complaints or problems. Collaborate with physicians and staff to resolve problems and provide advice concerning technical procedures, techniques, and equipment.
Perform all personnel functions including hiring, evaluations, promotions, disciplinary process and scheduling.
Ensure that all employees are properly oriented, trained, and that annual competencies, certifications, and licensure and education requirements are current. Ensure that all personnel are properly trained on equipment and competent in its use.
Enhance professional growth and development of department staff through participation in educational programs, current literature, in- service meetings and workshops. Plan, develop and provide continuing education and training.
Develop, implement and apply personnel management policies and procedures in accordance with Duke University Health System and department policies; ensure that department and hospital guidelines, work rules and personnel policies are understood and applied to staff.
Develop and implement Performance Improvement plan for Imaging Services.
Work with all levels of the DUHS system to reduce costs, enhance revenues, and achieve effective use of imaging services.
Manage the operating budget within assigned area. Review productivity and labor analysis and adjust staff to meet budget and flex FTE allotment. Create operational adjustments to ensure operating budgets targets are met.
Evaluate and recommend supplies, new equipment purchase selection and technologies; provide justification and prioritization of such needs; order procedural and operational supplies.
Oversee and ensure that exams and supplies are coded correctly and charged to maximize reimbursement.
Perform other related duties incidental to the work therein.
Required Qualifications at this Level
Graduate of a 24-month AMA approved School of Imaging Technology.
3 years of team leader/supervisory experience in Radiology Services Or 2 years of experience in Radiology Services along with 3 years of team leader/supervisory experience in a non-Radiology area.
Degrees, Licensure, and/or Certification:
ARRT certification in Radiography
Advanced certification in Imaging Specialty Technology (if applicable)
Knowledge, Skills, and Abilities:
Job Code: 00005505 IMAGING MANAGER Job Level: G2
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