Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet(r) organization
Nurses from each hospital are consistently recognizedeach year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Strategic Services Associate- Perioperative ERAS - Duke University Hospital - Days
Duke University Health System- Duke University Hospital seeks to hire a Strategic Services Associate - Enhanced Recovery After Surgery - who will support clinical care coordination for ERAS patients through all stages of the perioperative continuum of care and embrace our mission of Advancing Health Together.
Position Description This position reports to our ACNO Perioperative Services and collaborates in the oversight of the program through development and leadership of performance improvement activities in the operational and clinical best practices. Primary focus includes but is not limited to, internal and external quality measure reporting and/or abstraction. The role works in collaboration with the physician champions, and leadership to develop, implement and monitor ERAS protocols, subsequent committee work, data analysis and reporting.
Contribute to the achievement of the DUHS mission through the development and leadership of performance improvement activities in the operational and/or clinical arenas. Assure continual compliance with regulations and accreditation standards through monitoring activities and the design and implementation of strategies to enhance compliance.
1. Championing customer needs by working in conjunction with physician champions in anesthesia and surgery to design, develop, and implement ERAS protocols across multiple surgical conditions (e.g. Colo-rectal; urology, GYN oncology, general surgery). 2. Work with physicians and IT team to build order sets to ensure standard orders and processes of care for patients. 3. Serve as education resource for the ERAS initiatives including for physicians, nursing staff, care team and patients. 4. Driving for results by coordinate performance efforts related to ERAS initiatives, data design, collection, analysis, display and reporting, sharing data in multi-disciplinary meetings and to various medical staff and leadership meetings. Monitor, collect and review data for patients following an ERAS protocol. 5. Other essential duties such as performs other projects, duties or assignments as requested (e.g., participates in external surveys, regulatory inspections, unscheduled visits, monitoring, auditing).
Duties and Responsibilities of this Level
Plan activities aimed at improving the hospital's performance in operations or clinical quality.
Identify opportunities for improved performance. Analyze data to identify adverse trends and/or undesirable performance.
Utilize performance improvement techniques and methodologies.
Serve as a project manager for interdisciplinary teams.
Establish performance targets.
Design and implement strategies for enhancing performance.
Evaluate effectiveness of improvement strategy through sustained monitoring of performance.
Contribute to the establishment of performance improvement priorities for departments, functional units and for the organization as a whole.
Support organization's efforts to maintain compliance with regulations and accreditation standards. Monitor compliance through formal and informal processes. Recognize opportunities for improving compliance.
Design and implement strategies for enhancing compliance.
Evaluate effectiveness of improvement strategy through sustained monitoring of performance. Increase organizational understanding of performance improvement methodologies and principles and compliance through the support of and participation in formal and informal professional development activities.
Serve as an expert resource on performance improvement and compliance as it relates to organizational role.
Produce reports and presentations on performance improvement and compliance.
Develop, maintains and enhances knowledge through orientation, self- evaluation and professional development.
Responsibilities may include varying levels of strategic planning and human and fiscal resource management.
Perform other related duties incidental to the work described herein.
Preferred Qualifications Bachelor's degree in Nursing strongly preferred.
Required Qualifications at this Level
Bachelor's degree in a business or health-related field is required.
Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required.
Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.
Knowledge, Skills, and Abilities
Effective written and verbal communication skills
Ability to communicate with customers/staff with diverse educational backgrounds
Analysis of data and processes for opportunities for improvement
Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization
Knowledge of accreditation standards and regulations related to health care
Attention to detail and accuracy
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas--an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Internal Number: 40341
About Duke University Health System
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.